The 311 Citizen Service Center in Columbus, GA provides complete, accurate and timely information to citizens and employees regarding complaints, inquiries and requests for information...

North Hempstead's statistical report on service requests includes information on total overdue calls, total open calls, etc.

The fifth in-depth case study in the "Call 311: Connecting Citizens to Local Government" series.

Frank Benest, senior adviser for ICMA's Next Generation Initiatives, answers this question in the first of a recurring column on career advice for the profession.

This Data Report provides sample statistics on the Town's major service request areas: illegal dumping, sewer backups, vandalism, traffic signal issues, webmaster, and potholes.