
Customer Service and 311/CRM Technology in Local Governments

This 2008 request for proposal from the City of Davenport, Iowa is not comprehensive compared to other RFP's, which usually include substantial discussion of legal aspects.

ICMA’s Community Partnership Award recognizes the programs or processes that demonstrate innovative, multiparticipant involvement

ICMA’s Community Partnership Award recognizes the programs or processes that demonstrate innovative.

ICMA’s Community Sustainability Award recognizes the innovative local government programs or processes that demonstrate creativity

Document providing a thorough description of the components of the Learning Strategy, and how the City of Virginia Beach proposed to implement it...

Established in honor of former ICMA Executive Director Mark E. Keane.