A reprint from an article that first appeared in American City & County magazine, this article provides recommendations for the integration of 311's functions(...)

Lancaster’s Civic Leadership Academy allows residents to learn about their city government by attending a weekly two hour class.

In this installment of Career Compass, Dr. Benest discusses the multi-generational workplace and how to balance generational dialogue.

This service level agreement between Denver 311 and its agencies defines the objectives, roles, and responsibilities of the service partnership...

This report is the first systematic (entire workforce) assessment of the level of OPEB (other post-employment benefits) liabilities of US states and a sample of localities.

To expand broadband internet access to communities lacking this capability, cities and counties can apply to receive Broadband Stimulus Package grants.