Laws and codes developed with the best of intentions accomplish nothing if they are not followed. This is the second excerpt from ICMA's newly published book <i>Managing Fire and Emergency Services.</i>
Knowledge Network users discuss the performance measures local governments use to demonstrate quality and efficiency in customer service and parks and recreation departments.

Concord, Massachusetts, selected from among local governments with populations under 20,000 that responded to ICMA’s Electronic Government 2011 survey, is profiled here.

The City Council of Carlsbad held its annual goal setting workshop to begin to create the city's

This report summarizes the effectiveness of the "Safe Streets" program in Baltimore.
The county's energy efficiency programs aim to create a more sustainable community by reducing energy use, creating and maintaining jobs, and lowering the county's carbon footprint.