Knowledge Network users discuss the performance measures local governments use to demonstrate quality and efficiency in customer service and parks and recreation departments.

Concord, Massachusetts, selected from among local governments with populations under 20,000 that responded to ICMA’s Electronic Government 2011 survey, is profiled here.

The City Council of Carlsbad held its annual goal setting workshop to begin to create the city's

The NCS Sample Timelime 2012...

This report summarizes the effectiveness of the "Safe Streets" program in Baltimore.

The county's energy efficiency programs aim to create a more sustainable community by reducing energy use, creating and maintaining jobs, and lowering the county's carbon footprint.

For each type of emergency, the building blocks for prevention (including mitigation) are essentially the same: engineering, enforcement, education, and investigation designed to reduce risk or actual loss. We'll focus on engineering in this issue.