The PC Maintenance Technician will support ICMA employees with basic IT support of their desktop PCs to include basic operating system support (Windows XP/7), Microsoft Office 2010, local/network printer setup, password resets for Active Directory and other system accounts, helpdesk, audio/visual, conference room support, software installation & patching and remote customer support.  This position will also entail supporting a voice-over IP (VOIP) telephone system.  Successful candidate should possess a basic understanding of IT Service Management processes (Incident, Problem, Service Level and Service Catalogue) as they pertain to a Tier 1 Help Desk.

Qualifications:

• 2-4 years of experience with Information Technology operations and support
• Exceptional interpersonal and customer service skills and the ability to develop good working relationships in an environment with both local and international employees
• Demonstrated ability to learn new software quickly
• Highly self-motivated and directed
• Experience supporting any of the following software: Adobe Acrobat 11.x, variety of browsers      (Internet Explorer, Chrome, Safari and Firefox), Microsoft Office 2010 applications, Cisco VPN Client, GotoMeeting, Toshiba & Lenovo desktops and laptops

• Knowledge of installation and testing of desktop/laptop computer systems, peripheral equipment and software within established standards and guidelines

To apply please send cover letter and resume to recruitment@icma.org.  Please put "PC Maintenance Technician" in the subject line.