Looking back at the year's most popular articles

The manager’s role is bigger than you think.

Mistakes to avoid in setting priorities with your governing board and five solutions

The first in a three-part series on community-based strategic planning as an approach to building trust

The importance of training your newly elected board

To reduce crime, you need to focus on outcomes.

The critical value of human resource management

The ICMA Code of Ethics, adopted in 1924, celebrates 100 years of ethical local government management.