ICMA's partner, the National Research Center, is a leader in the field of public sector research and evaluation, with clients across the country and around the globe. Its skilled team of social science researchers helps cities, counties, foundations, and nonprofit organizations to thrive. Through this leading practice relationship, NRC provides support to community leaders who want to use data more efficiently and effectively. NRC specializes in the creation of low-cost, scientifically accurate surveys complete with reports that make sense to an array of community stakeholders.

Together with ICMA, NRC pioneered the development of The National Citizen Survey™ (NCS) and The National Employee Survey™ (NES)--two components in a suite of products designed to enhance the public voice and aid local decision-making.

The NCS gathers resident opinion about community livability and government services. The NES provides local government insights about workers’ engagement and satisfaction with diverse facets of their job.

Through the use of these survey products and action-oriented toolkits, NRC can help you:

  • Improve service delivery
  • Strengthen communication with stakeholders
  • Identify clear priorities for strategic plans and budgets.

Surveys Offered

ICMA's partnership with the National Research Center offers a range of products and services to meet your organization’s needs, including:

In addition NCS offers:

Specialty Surveys
Program Evaluation
Performance Measurement
Needs Assessments
Policy Analysis
Focus Groups
Training and Technical Assistance

If your jurisdiction is interested in conducting a citizen survey or an employee survey, please click on the following links for more information:

National Citizen Survey

National Employee Survey