POSITION SUMMARY:
This position performs basic data management and data analysis work. Under general supervision, performs those basic professional data management and data
analysis duties required to support District units and users; assists Business Intelligence (BI) Unit positions; and performs related work as required.

Supervision
This position has no supervisory responsibilities.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

DATA QUALITY CONTROL
• Performs daily, monthly and annual data quality/integrity checks
• Assists personnel in correcting errors
• Runs basic database reports to support quality control and validate data integrity
• Provides data quality assurance within all District software applications in support of department business needs
• Acts as liaison with software companies’ help desk staff by initiating, tracking and following up on support tickets.
• Notifies internal technical staff of any problems or errors
• Assists with Medical Billing by approving EHR chart documentation and following up on chart errors as identified by the District’s medical billing provider.
• Updates District’s change logs

DATA INFRASTRUCTURE
• Assists with gathering and documenting District data and information requests and requirements
• Assists with preparing and maintaining metadata, data repositories, data dictionaries, and system design documents
• Supports data testing and analysis for initiatives of higher complexity
• Participates in software acceptance testing and system enhancements
• Assists with the application and validation of data standards and guidelines

APPLICATION MAINTENANCE
• Assists in the administration of all District software application(s).
• Performs day-to-day maintenance of systems including but not limited to, updating look-up tables and routine data clean up.

APPLICATION USER MAINTENANCE
• Responsible for user maintenance within all District software systems
 On/Off board users enforcement
 Adjust user permissions based upon promotions or other personnel changes
 Input shift, attribute or other personnel changes
 Perform the department payroll download from District’s staffing software for the District Finance Division
• Keep EMS Certifications up to date within the District’s records management software and learning management software

REPORTING
• Generates ongoing routine reports as well as ad-hoc reports to provide District management with information including but not limited to Grant data, Washington State Paid Leave reports, Operations Reports, EMS Reports, ad-hoc requests for information.
• Updates and maintains multiple complex reports tailored to user-defined data analysis needs using a variety of data sources and formats.
• Prepares reports for regulatory agencies to meet the requirements of the District including but not limited to Pierce County, Washington State Cares, Public Records Requests and NFIRS.

PROCESS IMPROVEMENT
• Identifies business needs and assists with business process improvement
• Assists with preparing business forms, processes, guidelines, and procedures

END USER SUPPORT
• Provides user support and District staff training, troubleshooting, and technical assistance for application users.
• Acts as intermediary between users and internal IT and/or BI staff to resolve problems
• Acts as intermediary between end users and the software’s technical support staff to resolve problems
• Participates in developing user training manual

May assist the BI Coordinator in data analysis or data architecture tasks or projects of limited scope and higher complexity.

Stays current in field of expertise by participating in training workshops, product demonstrations, conferences, seminars, meetings, and other learning and development events; and by monitoring literature in one's field for trends and changes occurring.

Must be prepared to report/remain at work during major emergencies, disasters, and some large emergency exercises with little or no notice. Must be able to meet this requirement without substantial delay by taking appropriate steps for individual and family preparedness.

Maintain regular and reliable attendance.

May receive assignments well outside of job description or normal chain of command during major emergencies, disasters and some emergency exercises.

QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience
• Associate’s Degree in Geographic Information Systems/Science, Statistics or related field; and
• Minimum of three (3) years of related experience in performing complex data analysis, data modeling, theory and methods to inform strategic business decisions.
OR
• High School Diploma and one (1) year of formal education in Data Geographic Information Systems/Science, Statistics or related field; and
• Four to five (4-5) years of related experience in performing complex data analysis, data modeling, theory and methods to inform strategic business decisions.
OR
• High School Diploma or equivalent; and
• Six (6) years of related experience in performing complex data analysis, data modeling, theory and methods to inform strategic business decisions.
OR
• An equivalent combination of education and experience that would likely provide the required knowledge, skills and abilities.

Certificates, Licenses and Registrations

Required
• Valid driver’s license in good standing

Knowledge, Skills and Abilities
Knowledge of:
• Microsoft Office Suite
• Microsoft Power BI
• technology skills and confidence necessary to learn unfamiliar programs quickly and efficiently
• fire and EMS operations and terminology, operational practices and operations performance issues are preferred
• Microsoft Azure Data Fundamentals is a Plus.
• records retention, recordkeeping, and document management best practices, including applicable legal and confidentiality standards.
• public sector structure, terminology, and financial practices, including procurement, accounting, grant management, and budget reconciliation.
• principles and practices of budgeting, data analysis, and organizational reporting.
• office administration, including calendar management, correspondence, and workflow documentation.
• Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and advanced Excel functions; ability to use collaboration and video conferencing tools such as Microsoft Teams.
• financial systems and reporting tools such as Central Square (OneSolution), Workforce Telestaff, and related database platforms.
• principles of data collection, analysis, and presentation for reporting and decision-making.
• modern office procedures, administrative methods, and standard office equipment usage.
• District policies, procedures, and workflow tools.
• effective written and verbal communication, including business grammar, composition, and customer service standards.
• basic mathematics and financial recordkeeping for public administration.

Skills:
• Proficient in preparing, formatting, and editing complex reports, presentations, and budget documents.
• Advanced proficiency in Microsoft Excel and strong working knowledge of Microsoft Office Suite and financial software.
• Strong written and verbal communication skills for both internal and external correspondence.
• Effective time management, prioritization, and follow-through to meet multiple competing deadlines.
• High level of organization and attention to detail in records management and material preparation.
• Critical thinking and problem-solving skills, including the ability to evaluate information and develop effective solutions.
• Ability to conduct research, synthesize findings, and communicate actionable insights.
• Strong interpersonal and customer service skills with the ability to collaborate across departments and with external stakeholders.
• Demonstrated ability to manage multiple projects independently with minimal supervision.
• Analytical ability and adaptability in identifying process improvements and responding to new information or priorities.
• Actively listens and responds thoughtfully to others.
• Displays professionalism, cooperation, and a service-oriented mindset.
• Adjusts approach based on team or stakeholder feedback.
• Continuously looks for ways to improve workflows and assist others.

Ability to:
• translate technical terminology into terms understandable to management and employees.
• to use the following software type(s) is required: ArcGIS including ArcGIS extensions, primarily Spatial Analyst and Network Analyst, along with the ability to perform geospatial modeling, analysis and data manipulation.
• create SQL queries including statistical functions; understanding relational databases; use in Excel formulas and statistical functions; and SQL Server Reporting Services creation and management.
• research and analyze data to make projections and strategic recommendations
• integrate multiple applications to develop and manipulate complex database operations.
• produce complex, yet consumable, reports, charts, graphs, cartographic and other graphic displays utilizing word processing, spreadsheets, database management, statistical analysis, graphics, GIS and presentation management software.
• provide user training on the databases and systems used by the District.
• assist in the planning, coordination, and execution of projects and administrative initiatives.
• manage multiple projects, tasks, and deadlines in a dynamic, high-responsibility environment.
• adapt to changing priorities and provide effective, proactive solutions.
• work independently with minimal supervision while contributing collaboratively in team settings.
• maintain confidentiality, professionalism, and discretion in all interactions and work products.
• communicate clearly and professionally, both verbally and in writing, with internal and external stakeholders.
• interpret and apply complex policies, procedures, and guidelines accurately.
• compose, edit, and format technical documents, correspondence, and reports.
• analyze and synthesize data to support decision-making and reporting needs.
• use sound judgment and critical thinking to identify issues, solve problems, and improve processes.
• demonstrate strong attention to detail, organization, and accuracy in all administrative tasks.
• build and maintain positive, cooperative working relationships with coworkers, supervisors, elected officials, and members of the public.
• embrace and adapt to organizational change with a constructive, solution-focused approach.
• learn and apply new technologies, digital tools, and systems quickly and effectively.
• provide high-quality customer service to internal and external audiences in a public sector setting.
• maintain reliability, responsibility, and consistent follow-through on obligations and expectations.

Tools & Equipment Used
• Computers
• Monitors
• Printers
• Desk and cellular telephone
• Related communications equipment
• Copier
• Fax machine

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is typically performed in a professional office setting within a fire district administrative or operational facility. The environment may include moderate noise levels, frequent interruptions, and a fast-paced workload that requires adaptability and focus. Employees in this role regularly interact with a variety of individuals, including internal staff, external partners, and members of the public, and may occasionally be required to travel to other District sites or attend off-site meetings. The position requires the ability to maintain confidentiality, professionalism, and composure in a service-oriented and occasionally high-pressure setting.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, talk, hear, and use hands to finger, handle, or feel objects, tools, or controls. The position requires frequent use of a computer and telephone, including prolonged periods of keyboarding and viewing a monitor. The employee may occasionally be required to stand, walk, reach with hands and arms, bend, or lift and move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.