The City of West Hollywood is seeking an experienced and politically savvy professional to serve as a Community Affairs Supervisor. This key position serves as a liaison between the City Manager’s Office, City Council, and community stakeholders, acting as a trusted resource for constituent concerns and inquiries. The incumbent will represent the City at community meetings, meet with constituents to address their concerns and feedback, and remain informed of developments happening in the City. The incumbent will also be responsible for researching, drafting, and coordinating staff reports, proclamations, and certificates, and will directly supervise, review, and support the work of staff in the City Manager’s Department.

This public-facing role requires exceptional interpersonal and communication skills, diplomatic judgment, and the ability to build strong relationships across diverse community stakeholders. The ideal candidate will be comfortable navigating complex community dynamics while maintaining the highest standards of professionalism and discretion.

Key responsibilities include:
• Oversees constituent services with a focus on policy, responsiveness, and problem-solving for residents and businesses.
• Represents the City Manager’s Office at neighborhood, business, and stakeholder meetings and events.
• Works on sensitive and complex constituent issues.
• Develops and manages community engagement programs and neighborhood relations.
• Prepares Council meeting materials, including talking points and notes for presentations and adjournments in direct support of the City Manager and Council.
• Responsible for City-issued proclamations, commendations, and certificates.
• Drafts staff reports primarily focused on policy issues and Council initiatives.
• Supervises the Management Analyst and two administrative staff positions.

The ideal candidate:
• Demonstrates strong interpersonal skills.
• Possesses strong political acumen and diplomacy.
• Has experience with policy research, analysis, and implementation in a government setting.
• An experienced leader and supervisor.
• Excels at constituent relations and customer service.
• Highly organized and detail oriented.
• An excellent communicator and writer.
• Understands local government operations.
• Flexible and committed to public service.

This position is eligible to work remotely for up to 50% of its time, subject to approval and based on the ongoing operational needs of the City.

Reports to: Assistant to the City Manager

MINIMUM QUALIFICATIONS REQUIRED:
Education and Experience:
• Bachelor's degree from an accredited four-year college or university in a related field; Master's degree in related field is preferable; and,
• Four to five years of progressively responsible related experience.

Salary: $137,191.20 - $175,304.64 annually