Business Solutions Manager (Information Systems Manager III)

City of Portland

Salary: $157,019.20 - $228,259.20 Annually

Job Type: At Will

Job Number: 2025-00413

Location: 1120 SW 5th Ave, OR

Bureau: Bureau of Technology Services

Closing: 4/28/2025 11:59 PM Pacific

The Position

Job Appointment: At-Will, Full-time

Work Schedule: Monday - Friday, 8 am-5 pm. An alternate schedule may be available.

Work Location: The current schedule for this position is hybrid. Employees are expected to work on-site 50% of the time. The City is reevaluating a return-to-office (RTO) policy, which could change in-person requirements with notice. The hiring manager for this position will have more up-to-date information at the time of all verbal/contingent offers. In-person work will be conducted at 1120 SW 5th Ave, Portland, OR 97204. Remote work must be performed within Oregon or Washington. For more information, https://employees.portland.gov/human-resources/people-culture/workplace….

Benefits: Please check our benefits tab for an overview of the benefits for this position.

Union Representation: This classification is not represented.

Application Material: Please click APPLY to submit your application via the City of Portland's online portal. You will need to attach a cover letter and resume.
About the Position:

Join the City of Portland in a transformative leadership role as the Business Solutions Division Manager for the Bureau of Technology Services. This position offers a unique opportunity to drive digital transformation across the city, enhancing public service delivery through innovative technology solutions and human-centered design. Working with a talented team of technologists, you will be at the forefront of creating meaningful change in our community, leveraging your expertise to shape the future of digital services in Portland government.

The Business Solutions Division encompasses four key program areas: Digital Services, Application Services, Data Platform, and Enterprise GIS Services. These teams collaborate to develop, implement, and maintain critical technology systems that power city operations and community services. Your leadership will be crucial in nurturing these teams on their journey towards modern delivery practices while ensuring they continue to provide reliable services that meet the needs of both internal and external users.

As a Business Solutions Manager, you will:

• Lead Digital Transformation: Champion and implement modern software development practices across the organization, fostering a culture of continuous improvement, outcome-focused metrics, and lean product development.
• Drive Technical Excellence: Implement modern technology approaches that reduce delivery lead times, eliminate bottlenecks, and create high-performing teams.
• Manage Strategically: Oversee a diverse portfolio of digital products and services, aligning technology investments with user needs and city goals while ensuring fiscal responsibility and effective budget management.
• Cultivate Partnerships: Establish strong relationships with city leaders, external partners, and community stakeholders to identify opportunities for digital services to advance community outcomes.
• Guide Bureau Evolution: Serve as a key member of the Technology Bureau's leadership team, helping to shape the bureau's overall strategic direction, modernization efforts, and organizational development during a period of significant change.

As a person, you are:

• A Digital Visionary, passionate about leveraging technology to improve government services and make them more accessible, equitable, and effective for all community members.
• An Inclusive Leader, adept at building diverse teams, fostering psychological safety, and creating an environment where innovation thrives.
• A Strategic Thinker, comfortable with ambiguity and skilled at navigating complex organizational environments to achieve meaningful outcomes.
• A Collaborative Partner, excelling at building consensus across departments and translating between technical and non-technical stakeholders.
• Results-Oriented, with a focus on managing teams to successfully deliver measurable improvements to user experience and service delivery while maintaining technical excellence.

The successful candidate must be able to pass a comprehensive police background investigation and be able to work in a culturally and gender-diverse workplace.

Virtual Zoom Meet & Greet Opportunity

Come meet the hiring manager and the senior recruiter! We'll be talking about the position's duties and responsibilities, day-to-day life in the role, review the announcement, discuss how to apply, and answer questions you may have about the position.

Please note: AI Notetaking apps will not be allowed into virtual sessions hosted by the Bureau of Human Resources Recruitment Team. If you need accommodations as defined by the Americans with Disabilities Act, please contact the Recruiter for assistance.

Topic: Meet & Greet: Business Solutions Manager

Time: Apr 22, 2025 12:00 PM Pacific Time (US and Canada)

Join Zoom Meeting: https://us06web.zoom.us/j/89422810290

Questions?

Amanda Hillebrecht, Senior Recruiter

Bureau of Human Resources

mailto:Amanda.Hillebrecht@portlandoregon.gov

To Qualify

The following minimum qualifications are required for this position:

• Experience successfully leading and managing cross-functional teams of product managers, designers, and software developers in delivering digital services using agile methodologies and human-centered design practices.
• Experience successfully delivering in software product development, human-centered design, and outcome-focused metrics, with demonstrated success in applying these practices to transform traditional IT operations into modern digital service delivery.
• Ability to effectively communicate at a high level with leadership and stakeholders, using storytelling to translate technical concepts for non-technical audiences, and at a technical detail level with product and software development staff.
• Experience and accountabilityin developing, implementing, and executing multiple product visions, strategic plans, and product roadmaps for digital services that demonstrably improved user experiences and organizational outcomes.
• Experience as a technology leader during organizational digital transformation, acting as a champion and facilitating a change in culture toward more modern software development practices.
Although not required, you may have:

• Five (5) or more years' experience in successfully leading and managing cross-functional teams of product managers, designers, and software developers in delivering digital services using agile methodologies and human-centered design practices.

The Recruitment Process

STEP 1: Apply online between April 14, 2025 and April 28, 2025 Required Application Materials:
• Resume
• Cover Letter
• Details are key! The City uses a merit-based system, so your cover letter should be thorough and specifically address each qualification listed in the "To Qualify" section of the job announcement. Your cover letter can exceed one page to ensure you are able to provide detailed information for every qualification. Follow the instructions, as a subject matter expert will be evaluating your details to confirm that you meet the minimum requirements.

• Answer to three (3) Supplemental Questions (click on the Questions tab to preview the questions)

Optional Application Materials:
• Veteran documents to request for Veteran Preference (ex, DD214-Member 4, VA Benefit Letter, etc.)

Application Tips:
• The City of Portland has https://tinyurl.com/pdxh2a and offers https://www.portland.gov/bhr/eventshttps://www.portland.gov/bhr/events twice per month. If you have questions after watching the videos, you are invited to contact the recruiter listed on the announcement.
• Your cover letter should include details describing your education, training, and/or experience, and where obtained, which clearly reflect your qualifications for each of the numbered items in the "To Qualify" section of this announcement.
• Your resume should support the details described in your cover letter.
• How We Determine Pay: The City of Portland is covered by the https://www.oregon.gov/boli/workers/pages/equal-pay.aspx. Your salary is determined based on the experience listed in your resume that is directly related and equivalent to the position for which you are applying. It is strongly encouraged to include any transferable experience (paid or unpaid, regardless of how recent) to ensure your offer is reflective of all your relevant experience.

• Do not attach materials not requested.
• All completed applications for this position must be submitted no later than the closing date and time of this recruitment.
• All applications must be submitted via the City's online application process. E-mailed and/or faxed applications will not be accepted.
• You can use AI tools to assist with your job application, but please make sure to personalize your responses to supplemental questions. Avoid copying and pasting; instead, use AI to generate ideas and then tailor them to reflect your own experiences and skills.

Step 2: Minimum Qualification Evaluation: Week of April 28, 2025
• An evaluation of each applicant's training and paid and unpaid experience, as demonstrated in their resume and cover letter, is weighted 100%.
• Your resume and cover letter will be the basis for our evaluation of your qualifications for this position. Incomplete or inappropriate information may result in disqualification.
• You have 14 days from the notice of the minimum qualification evaluation results to let us know if you would like to review and discuss your evaluation result. Please read the https://www.portland.gov/policies/human-resources-administrative-rules/… for complete information.
• Additional evaluation may be required before the establishment of the eligible list and/or final selection.

Step 3: Establishment of Eligible List: Week of May 5, 2025
• Candidates who meet the minimum qualifications will be placed on the equally ranked eligible list.

Step 4: Selection (Interview): May
• The hiring bureau will review and select candidates to interview.

Step 5: Offer of Employment: June
Step 6: Start Date: June
• A start date will be determined after all conditions of employment have been met.

*Timeline is approximate and subject to change*

Additional Information

https://www.portland.gov/bhr/career-center/recruitment-policy for additional information regarding the following:

• Veteran Preference
• ADA, Pregnancy, and Religious Accommodations
• Work Status
• Equal Employment Opportunity