Since 1987, the Denco Area 9-1-1 District has been hard at work implementing and refining the technologies, protocols, training programs, and community outreach initiatives that equip 9-1-1 telecommunicators to direct first responders to the scene — swiftly and skillfully — throughout Denton County. District staff works behind the scenes in support of nine emergency communications centers and more than 30 emergency service providers, supporting service to over 800,000 residents.

The Denco Area 9-1-1 District is governed by a Board of Managers appointed by Denton County, participating cities, and the Denton County Fire Chiefs Association. Board members serve staggered, two-year terms, and while Texas statutes require that they manage, control, and administer the District, legislation allows them to appoint an executive director to oversee the District’s 17 staff and $7.29 million annual budget.

Technical Services is Denco’s most mission-critical unit, focused on keeping the 9-1-1 system operational. Technical Services monitors and maintains network reliability, security, and performance; software functionality; hardware preventive maintenance; critical repair; and many other activities such as facility, user, and dial plan maintenance.

The District’s Technical Services Manager is responsible for assisting the executive director in planning and administering the 9-1-1 service operation, recommending and implementing the agency’s technological vision and strategies, and ensuring its resources align with agency needs.

Denco Area 9-1-1 District leaders are searching for a skilled and experienced technology leader ready to help guide the organization into its next era. The ideal candidate has excellent communication and interpersonal skills; fosters commitment, team spirit, and pride in the organization; develops leadership in others through mentoring, rewarding, and guiding employees; encourages and facilitates cooperation and consensus; and creates and sustains an organizational culture that fosters innovation and a commitment to excellence.

This position requires a bachelor’s degree in business, public administration, engineering, or a closely related field, with a master’s degree in public safety, public administration, or business administration preferred. Candidates should also have 10-15 years of responsible management experience in database, network administration, and maintenance programs supporting a multi-jurisdictional 9-1-1 system.

Emergency Number Professional certification by the National Emergency Number Association Institute will be required within the first year of employment if the selected candidate is not already certified. Experience with the Vesta 911 system is a plus.

Please note that the selected candidate will be asked to establish residency within the District’s service area.

The District is offering a salary range of $114,125 to $142,656 for this position, commensurate with experience and qualifications.