Town Manager

About Chevy Chase View
The Town of Chevy Chase View (CCV) is a small municipality consisting of 312 homes, located in southern Montgomery County, about a mile north of the Beltway. Established in 1924 and incorporated in 1993, this small, friendly Town is defined by its rich culture and strong relationships. The Town government is responsible for providing municipal services, such as refuse removal and recycling, leaf and snow removal, and maintenance and management of the public rights-of-way, most notably the maintenance of roads, curbs, aprons, and street trees. This “small town” management of services results in a superior level of service that can be tailored to best meet the needs of the Town.

About the Position
The Town Manager is responsible for the efficient management and operation of the affairs of the Town in accordance with state law and the Town charter, policies, and municipal code. The Town Manager reports directly to a five-person elected Town Council that governs CCV. Council Members serve two-year terms and are uncompensated. The position is supported by a full-time Assistant Town Manager and consultants and contract staff providing administrative, legal, and permit review services.

Role and Responsibilities
Primary responsibilities include, but are not limited to, the following:
MUNICIPAL OPERATIONS
• Manages the day-to-day operations of the Town.
• Administers Town ordinances, as required; implements policies and directives from the Council; and ensures Town compliance with federal, state, and Town laws and regulations.
• Represents and advocates on behalf of the Town on issues of interest and concern. Builds relationships and maintains communications as needed with other municipalities, government agencies, and the Maryland Municipal League to support Town operations and share information and best practices.
• Manages and supervises Town projects, including implementation of the Council-approved capital improvement plan.
• Works with permit administration consultants to process and issue Town building permits and variances. Receives bond payments and works with permit administrators to resolve and issue bond reimbursements.
• Ensures that Town right-of-way is maintained, including sidewalks, trees, street lighting, and roadways. Coordinates maintenance and updating of Town database including established building lines, construction activity, master tree list, and Pepco poles.
• Works with State Forester and Town arborists to assess right-of-way tree health. Maintains tree watch list and removal list in order to coordinate annual re-planting of right-of-way trees.
• Works with utility companies to secure reimbursement for road patches resulting from construction or other utility work. Schedules and administers road maintenance with Town contractor.
• Serves as liaison between the Town and local utility companies (Pepco, Washington Gas, WSSC, Verizon, Comcast), contractors and state/county organizations regarding utility maintenance and upgrades.
• Initiates appropriate disaster recovery in response to snow, storm, utility outages or other unforeseen events to mitigate damage to property or persons. Coordinates clean-up efforts for the duration of an event.
• Maintains active participation with the Montgomery County Emergency Management Group, including obtaining and maintaining certification and completing all required training.
GOVERNANCE AND ADMINISTRATION
• Manages and supports Town meetings, committees, and related activities. Coordinates development of Council agendas and oversees timely creation and distribution of minutes and public notices.
• Provides information and advises the Council regarding Town issues and affairs. Keeps the Council apprised of changes in relevant federal and state laws and regulations and advises them on issues of compliance.
• Oversees maintenance of and serves as custodian for Town records, including the Town Charter, ordinances, policies, and building permits. Responds to Public Information Act requests.
• Maintains election rolls and coordinates conduct of elections with election officials; coordinates onboarding and orientation of Council members.
• Creates bid packages for Town contract work; negotiates and administers contracts with service providers to ensure that work performed under these contracts is done to specification; and performs contract and performance review with contractors as-needed.
• Stays informed regarding availability of special/supplemental funding, including state and federal grants and reimbursements, e.g., ARPA, FEMA. Coordinates applications for funding and manages required reporting and record keeping.
COMMUNICATIONS AND RESIDENT SERVICES
• Maintains open, effective, prompt, and responsive communication with Town residents consistent with the Town’s history of an open, caring style of government.
• Responds to resident concerns, needs, and complaints; develops and maintains relationships with Town residents.
• Oversees all Town communications, including: timely creation and distribution of minutes and public notices; a bimonthly Town newsletter; biennial updating and distribution of the Town directory; and maintenance of the Town website, mailing lists, and other informational documents.
• Ensures that new residents receive directories and information related to services provided by the Town. Helps new residents understand the unique nature of living in a municipality.
FINANCES
• Responsible for short- and long-term financial planning and management.
• Prepares a proposed annual budget and capital investment plan for the Town and provides monthly updates and status reports on approved budgets.
• Provides guidance to the Council regarding cash and investment management approaches, capital improvement planning, revenue enhancement, cost containment strategies, and grant opportunities.
• Manages all Town finances, disbursements, and receipts. Creates accurate and reconciled accounting of all financial activity. Provides accurate and complete financial records to the Town’s auditor annually to conduct the state-mandated annual audit.
• Manages investments in compliance with the Town investment policy.
PERSONNEL MANAGEMENT
• Fosters a high-quality workplace environment that expects and delivers excellence consistent with the unique character of the Town of Chevy Chase View.
• Prioritizes, delegates, and supervises work of staff, contractors, and consultants to ensure quality and timeliness of work products, providing leadership and support as needed.
• Identifies and pursues professional development opportunities for self and Assistant Town Manager.
• Reviews and recommends employment policies and procedures and maintains current and complete personnel files.
Performs other duties as assigned.
Qualifications
KNOWLEDGE, SKILLS, AND ABILITIES
• Effective oral and written communication skills, including the ability to provide concise and accurate information about complex issues to a variety of audiences.
• Skill in dealing with stressful situations. Ability to work patiently and effectively with various groups, including citizens, elected officials, and contractors.
• Adaptive leadership skills. Ability to lead change efforts and respond to unplanned change effectively. Ability to inspire and motivate others to work cooperatively toward solutions.
• Ability to exercise independent judgment.
• Ability to prioritize major budget and operating tasks in coordination with the Council.
• Knowledge of the organization, functions, and goals of municipal government.
• Knowledge of applicable laws and best practices.
• Ability to improve and streamline processes where appropriate.
• Ability to set measurable objectives.
• Ability to organize information and create and maintain complete, accurate systems of records.
• Strong technical skills, including Microsoft office applications.
EDUCATION AND EXPERIENCE
• A minimum of three to five years of relevant experience, demonstrating progressively responsible budget and project/operations management.
• Direct experience working with a municipality or local government while serving internal and external customers with superior interpersonal skills, or comparable experience in a membership- or constituency-based organization.
• Experience with procurement and grants a plus.
• Bachelor’s degree, with coursework in public or business administration, political science, or a closely related field preferred. Master’s degree or other advanced coursework a plus.

Working Conditions and Environment
• Work Hours: Standard 40-hour workweek, Monday through Friday, with occasional evening meetings. Full-time onsite (in Town office) work or hybrid arrangement with a minimum of three days onsite per week.
• The employee works primarily in a typical office environment; some work may be performed outdoors in seasonal temperatures and various weather conditions.
• Noise level indoors is typical of most office environments with telephones, personal interruptions, and background noises; noise level in other locations or outdoors may be moderate to loud.
• The employee may be required to travel to other locations to attend meetings, perform outreach activities, etc.

Physical Requirements
• While performing the duties of this position, the employee is regularly required to sit (including for prolonged periods at a computer screen), stand, walk, climb stairs, stoop, bend, kneel, crouch, twist, squat, smell, push, pull, and reach with hands and arms.
• Work requires grasping, fingering, feeling, repetitive hand movement, and fine coordination in operating a computer keyboard and standard office equipment.
• Work requires light physical effort; the employee must be able to lift and/or carry materials weighing up to 20 pounds in the performance of daily job duties.
• Verbal communication is required for expressing or exchanging ideas and conveying detailed, accurate information or directives, both in person and by telephone.
• Hearing is required to perceive information at normal spoken word levels, to receive detailed information through oral communications, and/or to make fine distinctions in sound, both in person and by telephone.
• Visual acuity is required with or without correction for close vision, distance vision, depth perception, color perception, preparing and analyzing written or computer data, visual inspection of documents and statistical data, operation of machines or equipment, determining the accuracy and thoroughness of work, and observing general surroundings and activities.