Selecting a new payment vendor can feel overwhelming, particularly for resource-constrained cities and counties, but a thoughtful approach can turn a complex process into a strategic advantage. This webinar will walk city and county leaders through proven best practices for procuring a payment provider that meets the operational needs of government, exceeds resident/payer expectations, and supports future growth.

We’ll share steps other cities and county leaders have taken to streamline the RFP and technology evaluation process, avoid common pitfalls, and maximize ROI for a new solution. Whether you’re just beginning to evaluate your payment strategy or are in the later stages of procurement, this session will provide insights to make a confident and informed decision about your government payment technology. 

Learning Outcomes:

• Define the criteria for evaluating payment vendors, encompassing integration and configurability, reporting, security, and compliance.
• Understand common types of procurement, from RFPs to alternative contracting vehicles.
• Align vendor selection with organizational goals and resident expectations to maximize satisfaction.
• Manage vendor relationships for ongoing success.
   

This webinar is complimentary thanks to the sponsorship of ICMA Partner Tyler Technologies, who will have access to registration information.