Publicly reporting performance data and strategic plan progress is a necessary but often thankless task, subject to criticism from a general public that may be unaware of the constraints and challenges public servants must contend with to keep the gears of local government turning. However, being smart about your reporting processes, procedures, and presentations can help build community trust while keeping your staff's performance on track.
In this webinar, you'll hear from representatives of three communities that have been recognized by ICMA for outstanding performance management practices as they discuss the tools and strategies that have made them so successful. You will learn:
- Which metrics, service areas, and/or goals you should be reporting to your community.
- How to make your data more accessible and understandable to your citizens.
- Tips for finding the right benchmarks to guide and gauge your progress.
- Best practices for gathering public feedback on your reporting.
And much more!