Event Info

DATE & TIME

Eastern Time (North America)

PRICE

ICMA Member
149.00
Non-Member
249.00
REGISTER

Registration closed.

Details

Join a panel of ICMA members as they explore internal steps your jurisdiction can take to enhance the customer experience.

While we've come to expect a high standard of customer service from the private sector, in the public sector the stakes are even higher - a single negative interaction can tarnish a citizen's view of their local government as a whole. As such, a commitment to great customer service should be reflected in your jurisdiction's policies, procedures, and hiring practices.

In this webinar, you'll join a panel of ICMA members as they explore internal steps your jurisdiction can take to enhance the customer experience. This webinar will cover:

  • How to instill a commitment to customer service in your organization's culture
  • Implementing internal customer service training programs
  • How to tie performance measures and metrics to the budget and strategic plan
  • Methods for collecting internal and external feedback on your efforts to improve customer service
  • Hiring staff with positive customer service attributes

Speaker:

  • James Lewis, city manager, Pismo Beach, CA

ICMA Practice Areas: [4] Staff Effectiveness; [6] Strategic Leadership; [9] Community and Resident Service

In recognition of the hard work and selfless service of the local government community during these uniquely challenging times, we are offering a discount on webinar registration rates. Enter the code PSAD2020 during checkout to get $50 off the price of this webinar.

New, Reduced Membership Dues

A new, reduced dues rate is available for CAOs/ACAOs, along with additional discounts for those in smaller communities, has been implemented. Learn more and be sure to join or renew today!

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