Wayne County, Michigan, is using agile new software and satellite and wireless technology in road maintenance, fleet management, and cost reduction in its department of public services (DPS). The roads infrastructure management system (RIMS) enables DPS staff to capture (near) real-time data on service requests, track requests to completion, and use these data to assess and bolster service. Just as important, RIMS technology projects and tracks funding needs that are critical in forecasting labor and supply costs.