San Mateo County Child Support Performance Management

By October 2008, the California Department of Child Support Services had transitioned all county child support agencies onto California’s statewide child support automation system (CSE). CSE automatically performs many routine child support enforcement activities, such as employment searches and database matches. Even so, many critical steps to establish paternity and enforce support rely on employee directed action. In CSE, caseworkers must manually review individual cases to determine what action is needed. To address this problem, David Kilgore with Los Angeles County’s Child Support Services Division (CSSD), developed a complex software application named the Case Management Tool (CMT). It was not long before word got out throughout the child support community in California that LA County had a prototype case stratification tool to help manage performance.  A statewide team was convened with various counties participating.  The final product is nothing short of remarkable.

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