The following case study illustrates how Olathe underwent a new development review process. In 2006, the City used a consultant to do a development process review. The results of the process revealed additional time was a needed on the staff side and the consultant recommended Olathe lengthen its entire process from four to six weeks. Data showed that cases were being continued at both Planning Commission meetings and City Council meetings approximately 50 percent of the time.  It was difficult for the engineers and architects to make changes and turn in the plans to meet the City's deadlines. Changing the development process initially received negative feedback from the development community, as they believed city response time and customer service would be negatively impacted. Staff held several meetings with local developers and educated them on the new changes, as well as solicited input in order to enhance customer service. Staff gained the development community’s trust through open communication and even included extra meetings in the process in which the developer’s team and staff met to discuss outstanding issues.  The result is a smoother development review process where nearly all cases remain on the Planning Commission and City Council agendas.