This article describes the challenges faced by the Phoenix, Arizona, water services department and what the city is doing to face those challenges. Challenges include customer service issues, new environmental regulations, cost cutting, and maintenance of low rates. Highlights a new multiskilled performance program and plan, which has altered the culture of the workforce, raised efficiency, and cut costs in department operations. Provides details on several reengineering efforts.

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A new, reduced dues rate is available for CAOs/ACAOs, along with additional discounts for those in smaller communities, has been implemented. Learn more and be sure to join or renew today!

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