In Medford, Oregon, they use a “Neighborhood Walk” as an organized, innovative way of obtaining feedback on city services— and more. It is a positive alternative to reliance on a complaint system. The Neighborhood Walk helps us obtain accurate information from residents because it provides both positive feedback and unthreatening negative feedback about local government services. It also provides a database on city services as well as other issues that can classified citywide, or by neighborhood, ward, or district.