To further its water conservation efforts, Los Gatos needed a new water data management system that would provide better insight into the town’s current water usage. At that time that this project began, the only sources of information on the water use were the bills sent bimonthly by San Jose Water Company. With extremely limited maintenance staffing, the delays caused by lack of data integration presented a significant impact on productivity. The new system had to address these issues in clear and measurable ways and allow the town’s civil servants to focus their efforts on other important civic issues.