Using business process modeling, facilitated work groups, and modifications to information practices and programs, Red Oak Consulting is helping the Phoenix Water Services Department achieve organizational efficiencies in its Wastewater Collections and Water Distribution Division. Results will be realized through consolidated functions, eliminated duplications, reduced staff costs, and improved customer service. Speakers will include Red Oak Consultants involved in the project as well as managers from the Phoenix Water Services Department. Presented by ICMA Strategic Partner Red Oak Consulting, An Arcadis Group. 1 AICP-CM credit. Speakers: Esteban Azagra, Vice President, Red Oak Consulting, Phoenix, Arizona; Jane Smith, City of Phoenix, Phoenix, Arizona