Technology solutions have become essential to residential services, business development, and other local government priorities. The International City/County Management Association (ICMA), in partnership with OnBase by Hyland, conducted a 2017 survey to assess the information technology and e‐government solutions being used by local governments. The results of this survey are meant to give an overview of the capabilities, priorities, and difficulties local governments have in implementing technology solutions. This report summarizes the survey methodology, highlights, and overall responses.

Click here for the ICMA Survey Research: 2017 Government Technology Solutions Survey Snapshot.