This article reviews the changing views about what residents expect from a municipal website. Cites new market research indicating that seven out ten people would like to able to get information from a government website when they need it and 40% of people surveyed by the Pew Internet and American Life project prefer to receive government documents via the internet rather than by mail. Also discusses the generational divide over e-government and four critical growth areas – transactions, interactions, information availability, and constituent accommodations. Gives a checklist that can be used to improve a municipal website.