City of Charlotte - CharMeck 311 - You Can't Manage What You Don't Measure


CharMeck 311 utilizes data to make process improvements and increase efficiency internally and across multiple governmental agencies both for the city and county. Our main goal is to find ways to enhance services to the community and increase accessibility. Primary drivers for this effort were to reduce expenditures, particularly overtime, increase agent productivity, accelerate cross-training efforts and ultimately further enhance the level of service delivered to citizens and partners.



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