Every vehicle service technician in the city of Richmond, Virginia (198,000), fleet maintenance department is required to take tests developed and administered by the National Institute for Automotive Service Excellence (ASE). The knowledge required to pass these tests has helped the department’s technicians improve their personal skills as well as the quality and efficiency of their work. Mark Schultz Administrative Project Analyst Fleet Maintenance City of Richmond 2901 North Boulevard Richmond, VA 23230 804/646-1551 Fax: 804/646-1377 E-mail: schulmk@ci.richmond.va.us Web site: www.ase.com/