Conflict is inevitable in every organization. Yet leaders are often staggered by the complex challenge of transforming people with personality conflicts and communication breakdowns into a committed, productive, and unified team. Left unmanaged, conflict can hamper decision making and become a major barrier to the interdependent work required in today's organizations. When allowed to interfere with efficient and effective service, unresolved conflict raises costs, increases stress, and reduces quality. But when conflict is managed constructively, it stimulates creative problem solving and increases innovation among everyone involved. This forum focused on skills and techniques for approaching conflict creatively and constructively.