The ICMA In-Service Training Award in Memory of Clarence E. Ridley is presented to the administrator or administrators who have developed and implemented highly effective in-service training programs for local government employees. In 2003, ICMA presented the award to Frank I. Benest, city manager of Palo Alto, California. This article describes Dr. Benest's commitment to human resources by making employee development a top priority. Learn more about ICMA's Annual Awards program.