This article summarizes the various in-service training program strategies employed by Jackson County, Oregon County Administrator Burke Raymond, recipient of ICMA's 1991 In-Service Training Award in Memory of Clarence E. Ridley. ICMA's In-Service Training Award is presented to the administrator or administrators who have developed and implemented highly effective in-service training programs for local government employees. The article discusses how Mr. Raymond set up the first countywide training classes for employees, called BEST (Building Effective Service Teams).