There were a number of great educational sessions at the spring meeting of the 311 Synergy Group (an ICMA Research Partner) in Dallas earlier this week.  One session focused on the business drivers for 311 and outlined some of the questions and concerns three local governments -- Garland, TX, Fort Worth, TX, and Arlington, TX -- were considering in deciding whether to move to a 311 system.  Bryan Bradford, Assistant City Manager, summed up a critical driver for his city...."311 is going to be that necessary link between citizens and local governments in the near future."