Due to the severe weather conditions interupting normal work operations across much of the country this winter, the deadline for completing this year's 311 Comparative Survey has been extended to Friday, March 5.  This survey provides the only comparative data  detailing how local government customer service centers operate across North America.  If a city manager or elected official has ever asked you how your center performs compared to others, you know how important the data from this survey is.  Click here to take the survey:  https://qtrial2013.qualtrics.com/SE/?SID=SV_cSL3jbxJFDghfDL.

You can complete the survey in sections or go back to review your answers, as long as you are using the same computer and haven’t deleted your “cookies.”  A pdf of the survey questions is attached so you can see what type of information is requested.  More than one person in your organization may have received this survey e-mail, but we only want one survey response from each organization.   If you have colleagues in other 311 organizations that you think would benefit from participating, please feel free to forward the survey. 

Results of the survey will be presented at the upcoming 311 Synergy Group meeting, April 26-28, 2015 in Charlotte, NC.