When 311 systems started coming online in the mid-1990's, their function was largely to answer questions and submit service requests on behalf of residents.
A look at today's Twitter feed shows that they are still doing that, but more and more, 311 contact centers are also being pro-active about getting information out to citizens. Below are a small handful today's Tweets. From Philly311's tweet promoting restaurants throughout the City to Evanston 311's video of their City Council meeting to the reminder from MetroCall 311 (in Louisville) about a shredding event, take a look at how some local governments are redefining what local government customer service means.
![Screenshot 2013-10-16 14.34.09](/images/photos/104307_Screenshot%202013-10-16%2014.34.09.png)
![Screenshot 2013-10-16 14.33.06](/images/photos/104308_Screenshot%202013-10-16%2014.33.06.png)
![Screenshot 2013-10-16 14.39.35](/images/photos/104313_Screenshot%202013-10-16%2014.39.35.png)
![Screenshot 2013-10-16 14.33.37](/images/photos/104312_Screenshot%202013-10-16%2014.33.37.png)
![Screenshot 2013-10-16 14.43.53](/images/photos/104315_Screenshot%202013-10-16%2014.43.53.png)
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