When 311 systems started coming online in the mid-1990's, their function was largely to answer questions and submit service requests on behalf of residents. 

A look at today's Twitter feed shows that they are still doing that, but more and more, 311 contact centers are also being pro-active about getting information out to citizens.  Below are a small handful today's Tweets.  From Philly311's tweet promoting restaurants throughout the City to Evanston 311's video of their City Council meeting to the reminder from MetroCall 311 (in Louisville) about a shredding event, take a look at how some local governments are redefining what local government customer service means.