There isn’t a standard playbook for handling a scandal or ethics crisis because unique circumstances will dictate the approach. That said, here are some basic steps to take to get on the path to successful recovery and reduce the likelihood that the organization leaders will stumble in their response. Click here to read the entire article in the July issue of PM magazine.

Topics

Publish with ICMA!

We’re searching for interesting and insightful stories that can help others learn a memorable takeaway to serve their communities better.

LEARN MORE