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Other Document
Communication & Service in Sugar Land: Multi-Cultural Outreach & Education Program

Over the past fifty years the City of Sugar Land, TX has seen their population become one of the most diverse in Texas and in the US.

Case Study
Innovative Ambulance Resource Sharing Partnership

The Lisle-Woodridge Fire Protection District and the Naperville Fire Department share a common border....

Project / Research Report
San Francisco 311 Customer Service Center

This article provides a brief background of the San Francisco Department of Emergency Management(...)

Project / Research Report
Orange County Government 3-1-1

This document describes the roles and responsibilities or Orange County 3-1-1 during an emergency.

Project / Research Report
Hurricane Preparedness

This case study discusses 311 pre-planning efforts at Orange County’s Public Safety Communications Division.

Case Study
Palm Bay Search Operations Aerial Response

2011 Alliance Award Winner - J. Robert Havlick Award.
From its onset, the use of the PPG by the SOAR unit was never intended to be a replacement for commonly used forms of police aviation, such as an airplane or helicopter... 

Project / Research Report
Palm Bay Police Department

In January 2007 the Palm Bay, FL Police Department and DNA:SI LABSSM started collaborating in an ongoing effort to develop a unique and practical DNA based investigative tool....

Case Study
Public Service Areas in the City of Philadelphia – A Model for Sustainable Change in High Crime Neighborhoods,

City government exists to improve the quality of life of Philadelphians.

Project / Research Report
Hosting the 2008 Democratic National Convention

With more than 50,000 visitors over several days, the 2008 Democratic National Convention