How much change has the organization undergone during your time as manager?
I would say that it has undergone quite a bit of change in terms of our approach to work, increased personal and professional development of staff and the enhanced quality of our service to the community.

When I joined the City, I found a great organization with wonderful people who were committed to providing excellent service to our residents.

In Part I of the Ten Faces of Innovation book review we explored Kelley’s description of the three learning personas. In Part II we delve into the Organizing Personas that Kelley describes: The Hurdler, The Collaborator and The Director.

In the Federalist Papers, the founders articulated their goals for a new system of government. Today's local governments need something similar to be ready to deal with the challenges they face.

In his latest Governing column, ICMA Executive Director Bob O'Neill discusses how local governments lead the way in engaging the public in decision-making.