Calls to 9-1-1 by Upper Arlington, OH, residents were not always emergencies, and many came from the elderly, who made up a third of the city's population. These calls placed a burden on the city's fire and EMS services and personnel. Elderly residents in Upper Arlington now have a valuable resource to get the help they need in non-emergency situations freeing the city's emergency medical services to handle emergencies.

When Leamon Brice arrived in Davidson in 1990, the town of 4,500 was directly in the path of a wave of growth advancing north from Charlotte.

If you were to create a new city from scratch, where would you begin? The city of Rancho Cordova, CA, was founded in 2003 and started by hiring one of the most innovative city managers in the country, making the town better for everyone.

Here are key data points on how the status of local and state government employment changed during the past year, mid-2014 to mid-2015.

Excerpts from an interview with Bob Schultze, who in early 2015 became president and chief executive officer, ICMA-RC, Washington, D.C.

Management jobs are experiencing the strongest year since the economic recovery with openings up 69 percent, according to ICMA Job Center statistics.

In this issue of Career Compass, Dr. Benest reminds us that everyone can benefit from a coach.

In this issue of Career Compass, Dr. Benest helps us appreciate the rookie mindset.