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Succession Planning: A Guide to Unlocking Potential and Preparing for Leadership Transitions
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Free ICMA Coaching Webinar | Don't wait for a leadership gap to become a crisis.
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Career Guides
Apr 24, 2021

Resources on understanding the looming talent crisis, hiring a manager, assisting first-time managers, building an internship program, planning for succession, and more.

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YSEALI Professional Fellows Program

Alongside the American Councils for International Education, ICMA is implementing YSEALI Professional Fellows Program Sustainable Development and the Environment Institute theme.

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Help Your Employees Erase Student Debt
Aug 10, 2024

Access student debt forgiveness support through Savi & help your employees see real savings.

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Affinity Partner Program
Jun 25, 2021

Arranging discounts for products and services local government leaders can use in their personal and professional lives and can leverage in their day-to-day operations.

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One-on-One Coaching with ICMA CoachConnect
February 22, 2017

Unlock Your Potential with Expert Coaching for Aspiring and Current Local Government Professionals

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311 & CRM Systems

ICMA’s first National Study of 311 and Customer Service Technology made the association a national thought leader on centralized customer service centers.  ICMA’s research focuses on how 311/CRM systems contribute to improved customer service, facilitate greater citizen engagement, support performance measurement, contribute to better local government budgeting, and aid in emergency response and recovery.  Since 2009, ICMA has provided 311/CRM consulting services to local governments seeking to implement a 311/CRM system in their communities.

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Aging

With an ever-aging population, creating communities that are senior-friendly is increasingly an important topic for local government managers. ICMA has created resources to help communities deal with their aging populations.

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Arts & Culture