This article examines Kirkland, Washington's appointment of ombudsmen to investigate and help resolve citizen complaints.

This article examines the concept of consensus building, featuring a case study involving a Massachusetts state agency's attempt to legislate the collection of used motor oil.

This article discsusses ICMA's work in Eurasia. It presents a country-by-country review of work in central and eastern Europe and the New Independent States...

This article discusses an emerging model for salary management in local government.

This article examines the value of rail to trails projects. Suggests that as new uses are found for abandoned rail corridors

This article describes the process of evaluating the performance of the chief local government administrator and presents reasons why performance evaluation...

This article explains how complaints should be treated as beneficial, efficient, cost-effective ways of obtaining useful customer information.

This article presents the results of a public institution survey dealing with family/youth issues.