This session from the 2011 ICMA Annual Conference in Milwaukee discusses staff and Council expectations of local government managers.

The report by Gerald Gabris from the Division of Public Administration at Northern Illinois University was used during a session at the 2011 ICMA Annual Conference

This PowerPoint presentation from the 2011 ICMA Annual Conference in Milwaukee takes a look at new tools for improving citizen engagement...

This PowerPoint presentation was used during 2011 ICMA Annual Conference in Milwaukee.

This session from the 2011 ICMA Annual Conference in Milwaukee was led by Kathleen McAlpine, the Customer Service Manager for the Phoenix Convention Center....