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Changed for Good: Leading Transformation in Your Organization and Your Community

This session is from the 2011 ICMA Annual Conference in Milwaukee.

Conflict Resolution
Process Improvement Tools: Progressive Techniques to Simplify Government Processes
Effective Applications in Performance Measurement
Charting a Course to Zero Waste
Keys to Resiliency in Recovering from a Disaster Part 1
Other Document
Keys to Resiliency in Recovering from a Disaster Part 4

This session was part of the 2011 ICMA Annual Conference in Milwaukee. It is a four part presentation that details best practices for disaster recovery and specific case studies...

Other Document
Using Data to Right-Size Police and Fire

This session from the 2011 ICMA Annual Conference in Milwaukee discusses the options for consolidating and adjusting police and fire departments to fit your community needs... 

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Meeting the Challenge of Wet Weather Events and Combined Sewer Overflows

This presentation from the 2011 ICMA Annual Conference in Milwaukee describes the City of Holyoke, Massachusetts' experiences with wet weather and sewer issues...