Using the Disney customer service philosophy, now 33 different areas of Ottawa County, Michigan, are all using the same customer service approach.

If marijuana is fully legalized for recreational sale to adults in 2016 as predicted by some analysts, then more local governments will be considering financial implications.

Here are two real-world incidents that highlight ethical issues that can arise when managers and elected officials fail to understand their roles or they stray across boundaries.

We asked our Members to share how they made infrastructure decisions in their community.

Let me set the stage for the proposal I offer at the end of this commentary.

The article implies that the city council of East Palo Alto did something illegal or unethical by not renewing the former manager’s contract.

If you wait until the issue is upon you to hone and polish your governance relationships and risk tolerance, it is way too late.

Within recent years, Fairfield has opened two new multimillion dollar parks and rec facilities without the use of city tax dollars, thanks to the generosity of its residents.