Check out the survey results based on more than 1,000 ICMA-member CAO responses.

ICMA joined other state and local government organizations in support of the Remote Transactions Parity Act.

Performance measurement is a necessary step toward improvement, but it can also be daunting. ICMA provides tips for overcoming the "fear factor."

Thoughtful comparisons with other jurisdictions provide a key to effective performance management.

Gain an appreciation for freedom of thought and innovative possibilities that come with vertical development.

Using the Disney customer service philosophy, now 33 different areas of Ottawa County, Michigan, are all using the same customer service approach.