This is an RFP for a comprehensive classification study. The scope of the RFP includes reviewing the existing compensation classification

The case study describes the Los Alamos 311 contact center, including development and implementation, cost, functionality and features, staff training

A team of Durham, North Carolina, city employees drafted a “blueprint” to build the city’s leadership pipeline.

Employee Newsletter for the City of Sparks, NV...

ICMA's Local Government Customer Service Systems Survey, 2007

Council-Manager Relations: Finding Respectable Ground...