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Case Study
![](/sites/default/files/styles/medium/public/302972_WW2008%20Coral%20Springs%20FL-Parks%26Rec.pdf.jpg?itok=2AiL_oBw)
Check out Coral Springs' excellent customer satisfaction ratings--and find out how they achieved them...
Case Study
![](/sites/default/files/styles/medium/public/302966_WW2008%20Highland%20Park%20IL-FireEMS.pdf.jpg?itok=Sbs9Z1_1)
Check out Highland Park's strategies for confining 90 percent of one- and two-family residential structure fires to the room of origin.
Case Study
![](/sites/default/files/styles/medium/public/302967_WW2008%20Reno%20NV-FleetMgt.pdf.jpg?itok=Bnc7y6Q0)
Examine Reno's techniques for achieving customer service ratings of excellent or good from more than 97 percent of customers
Case Study
![](/sites/default/files/styles/medium/public/302975_WW2008%20Oak%20Park%20IL-Refuse%26Recycling.pdf.jpg?itok=WnjYdkzO)
Find out how Oak Park encourages residents to divert waste from the refuse stream to the recycling stream(...)
Case Study
![](/sites/default/files/styles/medium/public/302970_WW2008%20Westminster%20CO-IT.pdf.jpg?itok=HpFrISRy)
Find out how Westminster achieved customer satisfaction ratings of 90 percent for its IT operation...
Case Study
![](/sites/default/files/styles/medium/public/302974_WW2008%20Reno%20NV-Purchasing.pdf.jpg?itok=XmGhXBLT)
Learn about how Reno achieved customer satisfaction ratings above 90 percent.