Roswell, Georgia<br />Attracting and retaining top-notch employees is a high priority for Roswell, Georgia City Administrator Kay Love and her staff. The local government measures its success in excellent customer service both internally and externally and having low employee turnover is one key metric. In order to get great results, the management team uses a number of…

Cities, like people, need periodic check-ups. Here are some "vital signs" to keep an eye on to ensure your city or county's health.

In this checklist from InFocus Report: Effective Crisis Communication, ICMA lists 16 questions every local government manager should ask in their crisis communication planning.

From the InFocus Report, Effective Crisis Communication, a crisis communications plan answers these basic yet critical questions.

Here are six perspectives to get you thinking.