Training outline

Municipal CAO salaries increased by 1.4%; county CAOs by 3.8%.

311/CRM systems continue to evolve.

Forums sponsored by ICMA’s Advisory Board on Graduate Education (ABGE) demonstrate another level of work being done by ABGE.

A 2017 ICMA study tour visited China to exchange ideas on key elements of evolving smart cities.

Results of recent survey point to lack of general resources and the inability to compete with private sector hiring.