Evaluation of and recommendations for an expansion strategy to bring the Business Improvement Program into alignment with the Performance Management Program

Create a quality consumer experience brand

ICMA's Local Government Excellence Awards recognizes individual achievement as well as outstanding local government programs.

Recognition of individual ICMA member achievements [PM Magazine, October 2019]

Recognition of retired ICMA members who have made an outstanding contribution to the management profession.

Recognition of individuals selected to attend the Harvard Kennedy School's Senior Executive in Local Government Program.