Learn more about ICMA's Voluntary Credentialing Program with this digital conference handout.
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This document from a 2020 ICMA Certificates in Performance Management recipient shows transparency can be adaptable and need not be limited to long-term strategic plan metrics.
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The changing role of local government and its impact on 21st century fire and emergency services.
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This document is an example of effective practices from a recipient of the 2020 ICMA Certificates in Performance Management.
![](/sites/default/files/styles/medium/public/Mesa%20Nudge%20SQ.png?itok=68mx5SF8)
This document is an example of effective practices from a recipient of the 2020 ICMA Certificates in Performance Management.
This document is an example of effective practices from a recipient of the 2020 ICMA Certificates in Performance Management.
![](/sites/default/files/styles/medium/public/Gilbert%20Water%20SQ.png?itok=Q_sHdLgi)
This document is an example of effective practices from a recipient of the 2020 ICMA Certificates in Performance Management.
![](/sites/default/files/styles/medium/public/Greer%20Strategic%20Plan%20SQ.png?itok=ig5-xYdY)
This document is an example of effective practices from a recipient of the 2020 ICMA Certificates in Performance Management.