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Success Story: Backed by Numbers, CAO Launches Recovery Plan

Morgantown, Kentucky
As the first CAO in Morgantown, KY, Jerrod Barks was facing some serious challenges for the town of 2,500 that lost 60 jobs and was saddled with a large amount of debt when Kentucky Copper went bankrupt. But instead of guessing or acting on anecdotal information, he conducted a survey, researched deeply, and came up…

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Success Story: Backed by Numbers, CAO Launches Recovery Plan

Morgantown, Kentucky
As the first CAO in Morgantown, KY, Jerrod Barks was facing some serious challenges for the town of 2,500 that lost 60 jobs and was saddled with a large amount of debt when Kentucky Copper went bankrupt. But instead of guessing or acting on anecdotal information, he conducted a survey, researched deeply, and came up…

Success Story: Manager As A CEO

Chambersburg, Pennsylvania
If anyone were to doubt that being a professional manager is akin to the role of a corporate chief executive officer, one need only to look at Chambersburg, PA and the scope of ongoing and completed projects accomplished in recent years. From operating its own utilities, implementing award-winning “green’ programs, and launching plans for…

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Success Story: Manager As A CEO

Chambersburg, Pennsylvania
If anyone were to doubt that being a professional manager is akin to the role of a corporate chief executive officer, one need only to look at Chambersburg, PA and the scope of ongoing and completed projects accomplished in recent years. From operating its own utilities, implementing award-winning “green’ programs, and launching plans for…

Success Story: Manager Champions New EMS Structure

Bend, Oregon
In just over two years, Bend, Oregon has seen major benefits to restructuring its emergency response system, including reduced response times, increased reliability and an improvement in gender balance in fire department staff. But much of this would not have happened without the support and skilled management tactics of professional City Manager, Eric King,…

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Success Story: Manager Champions New EMS Structure

Bend, Oregon
In just over two years, Bend, Oregon has seen major benefits to restructuring its emergency response system, including reduced response times, increased reliability and an improvement in gender balance in fire department staff. But much of this would not have happened without the support and skilled management tactics of professional City Manager, Eric King,…

Success Story: Century Flood Moves City to Major Restoration Project

Longmont, Colorado
Longmont, Co. lies at the foot of the Rocky Mountains. The area is strikingly flat in comparison to what lies just 30 minutes away in the National Park that celebrates the mountain chain. That drastic drop in elevation leads to major runoff as waters flow east off of the mountains and in 2013, Longmont…

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Success Story: Century Flood Moves City to Major Restoration Project

Longmont, Colorado
Longmont, Co. lies at the foot of the Rocky Mountains. The area is strikingly flat in comparison to what lies just 30 minutes away in the National Park that celebrates the mountain chain. That drastic drop in elevation leads to major runoff as waters flow east off of the mountains and in 2013, Longmont…

Success Story: Midland’s Vision Coming to Fruition

Midland, North Carolina
Local leaders incorporated Midland, N.C. 16 years ago with a vision to cultivate the small town (pop. 3,073) into a desirable place to invest and live, while preserving the rural fabric of the community. The leaders hired professional staff to carry out their vision and this council/manager partnership has resulted in continuing success for the community, says Town…

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Success Story: Midland’s Vision Coming to Fruition

Midland, North Carolina
Local leaders incorporated Midland, N.C. 16 years ago with a vision to cultivate the small town (pop. 3,073) into a desirable place to invest and live, while preserving the rural fabric of the community. The leaders hired professional staff to carry out their vision and this council/manager partnership has resulted in continuing success for the community, says Town…

Success Story: Engaging the Community is Everyone’s Job in River Falls

River Falls, Wisconsin
Want to watch citizen engagement in action? In the City of River Falls, Wisconsin you can….on YouTube! City Administrator, Scot Simpson, and his team have developed a number of creative ways to reach out to River Falls residents and get valuable input from the community. Back In 2014, the city began producing one minute…

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Success Story: Engaging the Community is Everyone’s Job in River Falls

River Falls, Wisconsin
Want to watch citizen engagement in action? In the City of River Falls, Wisconsin you can….on YouTube! City Administrator, Scot Simpson, and his team have developed a number of creative ways to reach out to River Falls residents and get valuable input from the community. Back In 2014, the city began producing one minute…

Success Story: Roswell Retains Employees with Creative Initiatives

Roswell, Georgia
Attracting and retaining top-notch employees is a high priority for Roswell, Georgia City Administrator Kay Love and her staff. The local government measures its success in excellent customer service both internally and externally and having low employee turnover is one key metric. In order to get great results, the management team uses a number of…

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Success Story: Roswell Retains Employees with Creative Initiatives

Roswell, Georgia
Attracting and retaining top-notch employees is a high priority for Roswell, Georgia City Administrator Kay Love and her staff. The local government measures its success in excellent customer service both internally and externally and having low employee turnover is one key metric. In order to get great results, the management team uses a number of…

Success Story: Partnerships In Oklahoma City Improve Urban Areas & Lives

Oklahoma City, Oklahoma
By 2010, so many people had moved out of the core of Oklahoma City that neighborhoods were suffering from apathy, vacancy, and blight. The city assisted people with home repairs and made some small improvements, but these efforts were too scattered to have an impact. Recognizing the problem, the city council and the…

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Success Story: Partnerships In Oklahoma City Improve Urban Areas & Lives

Oklahoma City, Oklahoma
By 2010, so many people had moved out of the core of Oklahoma City that neighborhoods were suffering from apathy, vacancy, and blight. The city assisted people with home repairs and made some small improvements, but these efforts were too scattered to have an impact. Recognizing the problem, the city council and the…

Success Story: Raleigh Cleans Up With Mobile Litter Reporter

Raleigh, North Carolina
An innovative mobile phone application is helping the city of Raleigh, N.C., use crowdsourced data to respond to business and resident complaints about downtown cleanliness. The solution required teamwork among no less than four city departments but has already proven valuable by reducing litter complaints, providing hard data for budget decisions, and consolidating cleanliness…

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Success Story: Raleigh Cleans Up With Mobile Litter Reporter

Raleigh, North Carolina
An innovative mobile phone application is helping the city of Raleigh, N.C., use crowdsourced data to respond to business and resident complaints about downtown cleanliness. The solution required teamwork among no less than four city departments but has already proven valuable by reducing litter complaints, providing hard data for budget decisions, and consolidating cleanliness…

Success Story: New Approach Energizes Citizens in Marana, Arizona

Town Manager Gilbert Davidson worked with his team to find a better way to engage the citizens of Marana, Arizona. The result is the Marana Citizens' Forum.

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Success Story: New Approach Energizes Citizens in Marana, Arizona

Town Manager Gilbert Davidson worked with his team to find a better way to engage the citizens of Marana, Arizona. The result is the Marana Citizens' Forum.

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