The Director of Information Technology (IT Director/CIO) is a newly established strategic leadership position responsible for planning, directing, and overseeing all information technology functions for the City of Hyattsville. As the City's technology footprint continues to grow, this position provides the executive-level guidance needed to integrate software platforms, evaluate and implement emerging technologies (including artificial intelligence), strengthen cybersecurity and operational security, and modernize the City's data management practices.

The IT Director will serve as the City's primary technology advisor to the City Administrator, City Council, and departmental directors. This position leads to the procurement and implementation of a new Organizational Management System (OMS) platform, manages the transition to a new managed services provider, and oversees implementation of recommendations from the City's data management assessment. The IT Director will also develop and enforce a comprehensive citywide IT policy framework, including an AI use policy, and will represent the City's technology program in public briefings and council presentations.

Organizational Relationships
Reports To: Deputy City Administrator

Example of Duties
Strategic Planning and Leadership

Develop and execute a multi-year IT strategic plan aligned with the City's operational goals and growth
Serve as the primary technology advisor to the City Administrator, elected officials, and department directors
Prepare and present briefings to City Council and the public on technology initiatives, investments, and outcomes
Develop, implement, and maintain a comprehensive citywide IT policy, including an Artificial Intelligence (AI) use policy
Participate in budget development; identify, justify, and manage technology expenditures and contracts
Collaborate with department directors to assess technology needs, reduce information silos, and improve cross-departmental data sharing
ERP Selection and Implementation
Lead the development and release of a Request for Proposals (RFP) for a new Enterprise Resource Planning (OMS) platform
Facilitate the evaluation, selection, and contract negotiation process with ERP vendors
Oversee OMS implementation, integration with existing systems, and staff training across all departments
Serve as the City's primary point of contact for the OMS vendor throughout the project lifecycle
Managed Services and Vendor Oversight
Oversee all technology vendor contracts, service level agreements (SLAs), and performance accountability
Coordinate with external technology consultants and service providers to ensure quality, cost-effectiveness, and alignment with City goals
Data Management and GIS Integration
Implement data management recommendations, including records organization, retention, and accessibility
Advance integration of Geographic Information Systems (GIS) capabilities as recommended, supporting operational and planning functions citywide
Promote collaborative, cost-effective approaches to information access that break down departmental silos
Artificial Intelligence and Emerging Technology
Evaluate, select, and oversee the implementation of an AI knowledge-based system that enables City Council members and directors to research City records and information independently
Develop governance frameworks, acceptable use policies, and staff guidance for AI and emerging technologies
Assess and advise on emerging technologies such as License Plate Readers (LPR), stop sign cameras, CCTV systems, audio/visual systems for council chambers and City facilities
Ensure all emerging technology deployments comply with applicable law, privacy standards, and City policy
Cybersecurity and Physical Security Technology
Assess and improve the City's computer security, operational security, and physical security technology posture
Develop and implement cybersecurity policies, incident response plans, and staff training programs
Monitor for and respond to cybersecurity threats, vulnerabilities, and incidents
Ensure compliance with applicable data protection regulations and best practices
IT Operations and Infrastructure
Oversee the City's IT infrastructure including networks, servers, workstations, cloud services, and telecommunications
Direct and support the existing IT Manager and IT support staff in day-to-day operations
Establish technology standards, procurement guidelines, and lifecycle management practices
Oversee audio/visual technology for City Council chambers and municipal buildings
Knowledge, Skills, and Abilities
Strong strategic thinking and the ability to align technology investments with organizational goals
Demonstrated ability to lead and manage multiple high-priority projects simultaneously
Excellent written and oral communication skills; ability to explain complex technical concepts clearly to diverse audiences
Knowledge of current and emerging technologies including AI, cloud platforms, GIS, cybersecurity tools, and surveillance systems
Ability to build collaborative relationships across departments and with external stakeholders
Strong vendor management and contract negotiation skills
Sound judgment and the ability to make timely decisions in a dynamic public sector environment
Commitment to transparency, equity, and responsible use of public technology resources
Minimum Qualifications
Education:

Bachelor’s degree in information technology, computer science or Information Systems, or a related field. Master’s Degree preferred.
Experience:
Minimum of seven (7) years of progressively responsible IT experience, including at least three (3) years in a supervisory or management role
Experience preparing and presenting technical information to non-technical audiences including elected officials or executive leadership
Preferred Qualifications
Experience in local or state government IT leadership
Certification such as CISSP, PMP, ITIL, CompTIA Security+, or Certified Government CIO (CGCIO)
Experience with OMS platforms commonly used in municipal government (e.g., Tyler Technologies, Munis, Neogov, SAP)
Familiarity with GIS platforms such as Esri/ArcGIS
Experience evaluating or implementing AI knowledge-based systems, including vendor selection and policy development
Ability to attain CJIS access
Knowledge of Maryland public records law, data retention requirements, and applicable privacy regulations
Working Conditions
Work is primarily performed in a professional office environment
Regular attendance at City Council meetings and public hearings, including evening sessions
Occasional travel for training, conferences, or vendor site visits
May require after-hours response to cybersecurity incidents or critical system failures
Must possess and maintain a valid driver's license
This job description does not constitute an employment contract and is subject to change by the City of Hyattsville as the needs of the City and the requirements of the job change.

The City of Hyattsville is an Equal Opportunity Employer.